What does the human resources department do?
The human resources department manages the employees within a company, to put it simply. Managers and executives will focus on the material and fiscal issues of the business, but the human resources department looks over the individuals that work within that business. For example, human resources is responsible for the hiring of new recruits, managing current workers, and acting as a reference point for questions or disputes. Human resources is often the point of contact for issues with payroll, insurance, or office policy and procedures.
Who can work in the human resources department?
Generally speaking, there are no required certifications, degrees, or licenses to work in the field of human resources. However, professional institutions are beginning to form in an effort to streamline the skill set of human resource workers. To make yourself a competitive candidate for a human resources position, look into obtaining some of these newer certifications.
Who should I contact within the department?
Depending on the size of the company, the human resources department can have several sections. Larger companies will have points of contact for virtually every type of question or issue you may have. For example, you would contact payroll for an issue with your tax forms, but talk to someone in benefits if you need help with your dental insurance coverage. Refer to your company directory to get in touch with the right person.